Support Centre
Have any questions about your portfolio?
Please see some of the questions we are frequently asked below.
Overview and standard questions
Last general update: August 30, 2017
Last general update: August 30, 2017
Last general update: August 30, 2017
Last general update: August 30, 2017
Last general update: August 30, 2017
Last general update: August 30, 2017
Last general update: August 30, 2017
You may also be permitted to take the following actions on behalf of your clients:
- View and select tax wrappers
- View and add new goals
- View clients account balances
- View account details such as performance
- View and download account transactions
Last general update: August 30, 2017
Last general update: August 30, 2017
- General Investment Account
- ISA Stocks & Shares
- Junior ISA Stocks & Shares
- Self- Invested Personal Pensions
Last general update: August 30, 2017
Last general update: August 30, 2017
Fees and charges
Last general update: August 30, 2017
Last general update: August 30, 2017
Last general update: August 30, 2017
Personal information and security
Last general update: August 30, 2017
Last general update: August 30, 2017
Custody of clients assets
Last general update: August 30, 2017
Third party custody bank
Your clients’ assets are held in an account with Winterflood Business Services (WBS). Fundment only issues trading instructions against the account and cannot access the account except for it’s fee.In the unlikely event that either Fundment or WBS are declared bankrupt, your investments are protected by being held in segregated account. Segregation of your assets means they are never mixed with assets of other customers; nor with Fundment’s or WBS. Your investments will therefore be re-assigned to another financial institution, and you would be kept informed.
Protection by Financial Services Compensation Scheme
As your assets and money are already segregated away from monies belonging to Fundment and WBS, it is extremely unlikely you would require further protection.However, you are also protected by Financial Services Compensation Scheme (up to £85,000 per customer) against losses resulting from fraud or mismanagement. The FSCS does not protect against losses due to normal swings in the market. More information about the FSCS can be found on their website.
There is no proprietary trading
Proprietary trading allows a firm to trade in the marketplace by using its own capital and resources. Firms operating this way are exposed to the risks of making bad bets leading to losses, which the firm must have capital to cover. Where they lack this capital, they must either declare bankruptcy or convert client assets to pay for these losses. We don’t trade for ourselves or take position in any market. We are purely a fiduciary, which means we act for you, our customers.Last general update: August 30, 2017
Reports and complaints handling
- Summary of the information provided to us by clients
- Our understanding of client’s circumstances and the discretionary investment based on that information
- Explanation of any further actions clients can take, if any
Last general update: August 30, 2017
Last general update: August 30, 2017
Your complaint will be acknowledged, properly investigated and we will communicate the results to you. Learn more about our complaints handling process.
If your complaint is unresolved after eight weeks, you may refer it directly to the Financial Ombudsman Service, whose address is below:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
United Kingdom
More details on the Financial Ombudsman Service can be found at their website.
Last general update: August 30, 2017
Ready to optimise your practice with Fundment?
Our team will show you how our technology can improve your business.